Admin Notifications

Overview

Admin Notifications provide the same options as Notification policies, however Admin Notifications are specific to Admin accounts for Fusion.

You can customize these to inform your Fusion admins on security events or activity on their admin accounts.

Admin notifications are delivered in two ways 1) e-mail (relayed through our hosting partner, Amazon's Simple Email Service) and 2) SMS (relayed using our SMS and Voice delivery partner, Telesign).

All email notifications are sent using the email address noreply.[brandname].strivacity.com where [brandname] is the name that you have defined for your Fusion instance.

Learn More About:

1) Admin Notifications (both email and SMS)

2) Editing Admin Notification Templates

Admin Notifications

Fusion provides the following admin email notifications:

Template

Description

Forgotten Username Reminder

This template is sent to a admin's primary email account when they use the self-service 'I forgot my Username' option during the Login process. Note: This is generally only useful if you've decided to use a dedicated username or mobile phone number as the primary admin identifier (vs the email address).

Password Reset

This template is sent to a admin's primary email address when they use the 'Forgot my Password' option during the Login process. This is a one-time-use link with a default lifetime of 60 minutes. This link should be considered a secret until it has been used. See Editing a Self-Service Policy for more information on how to edit the link lifetime.

Password Reset Succeeded

This template is sent to a admin's primary email address after they have successfully changed their password. The email also includes a link for the customer to reset their password if this change was not made by them.

MFA Method Enroll

This template is sent to a admin's primary email address to inform them that they have enrolled in Email based Multi-Factor Authentication. The email will contain a one-time-passcode that the customer will need to use to verify that they own this email account.

MFA Method Change

This template is sent to a admin's primary email address to inform them when an MFA Method (and its factor type) has been changed or removed. For example, if a customer changes their phone number for SMS-based MFA, this will inform them. This is to provide the admin's awareness of this change in case they did not make it themselves.

One-time-Passcode

This template is sent to a admin's primary email address when the Email OTP MFA method is using during login. The email contains the requested One-time Passcode. This is single use and has a default expiry of 5 minutes.

Fusion provides the following customer SMS notifications:

Template

Description

MFA Method Enroll

This template is sent to a customer's mobile phone number to inform them that they have enrolled in SMS-based Multi-Factor Authentication. The SMS will contain a one-time-passcode that the customer will need to use to verify that they own this mobile phone number.

One-time Passcode

This template is sent to a customer's mobile phone number when the SMS OTP MFA method is using during login. The email contains the requested One-time Passcode. This is single use and has a default expiry of 5 minutes.

Editing Admin Notification Templates

To view and manage all admin notifications do the following:

1) Start by logging into the Admin Console using an admin account

2) From the left-hand menu, select Configuration, then Admin Notifications

The Admin Notifications Templates page will be displayed as shown below:

Click to Enlarge

3) To customize a specific Admin Notification Template click the row of the template that you wish to edit. The Edit Template page will be displayed as shown below (the example we're using here is for the MFA Changed email notification).

4) When you have finished making any desired changes, click the Save button.