Customizing Email Templates
Learn how to use the HTML editor to customize all of your customer email notifications.
The out of the box customer email notifications can be easily customized using HTML.
For a complete listing and explanation of all of Fusions available Email templates see Email Notifications

Learn How To:

1) Use Variables In Email Templates

The Email template editor includes variables that you can use within the subject or body your notification emails. To use a variable, type { to display all available variables for that email type.
The available variables will vary for each email template
The table below shows the available variables for each type of notification:

Welcome Email

Variable Name
Description
{{Firstname}}
Uses and displays the string of the First name attribute from the customer account
{{Username}}
Uses and displays the string of the Username attribute from the customer account
{{CustomerEmailAddress}}
Uses and displaysthe string of the Email address attribute from the customer account
{{BrandLoginURL}}
Uses the string of the login URL for the application, displayed as a hyperlink

Forgotten Username Reminder

Variable Name
Description
{{Firstname}}
Uses and displays the string of the First name attribute from the customer account
{{Username}}
Uses and displays the string of the Username attribute from the customer account
{{Recipient}}
Uses and displays the string of the Email address attribute from the customer account
{{BrandLoginURL}}
Uses the string of the login URL for the application, displayed as a hyperlink

Password Reset Request Succeeded

Variable Name
Description
{{Firstname}}
Uses and displays the string of the First name attribute from the customer account
{{CompanyName}}
Uses and displays the string of the Fusion instance configuration name
{{Recipient}}
Uses and displays the string of the Email address attribute from the customer account
{{BrandLoginURL}}
Uses the string of the login URL for the application, displayed as a hyperlink

MFA Method Change

Variable Name
Description
{{Firstname}}
Uses and displays the string of the First name attribute from the customer account
{{Username}}
Uses and displays string of the Username attribute from the customer account
{{Recipient}}
Uses and displays the string of the Email address attribute from the customer account
{{BrandLoginURL}}
Uses and displays the string of the login URL for the application, as a hyperlink
{{ChangeType}}
Uses the type of change: Enrolled, Updated, Removed and displays as a string
{{FactorType}}
Uses and displays the string of the type of MFA method used, e.g. Email OTP or SMS OTP

One-time Passcode

Variable Name
Description
{{Recipient}}
Uses the string of the Email address attribute from the customer account
{{Passcode}}
Uses the generated one-time passcode and displays as a string (note: this should be treated like a secret)
{{ExpiredInMinutes}}
Uses the lifetime of the one-time passcode and displays as a string

MFA Method Enroll

Variable Name
Description
{{Recipient}}
Uses the string of the Email address attribute from the customer account
{{Passcode}}
Uses the generated one-time passcode and displays as a string (note: this should be treated like a secret)
{{ExpiredInMinutes}}
Uses the lifetime of the one-time passcode and displays as a string

Password Reset

Variable Name
Description
{{Firstname}}
Uses and displays the string of the First name attribute from the customer account
{{CompanyName}}
Uses and displays the string of the Fusion instance configuration name
{{Recipient}}
Uses and displays the string of the Email address attribute from the customer account
{{ResetPasswordURL}}
Secure URL for resetting the account password (note: this should be treated like a secret)

Activate Customer Login

Variable Name
Description
{{Firstname}}
Uses and displays the string of the First name attribute from the customer account
{{CompanyName}}
Uses and displays the string of the Fusion instance configuration name
{{CustomerEmailAddress}}
Uses and displays the string of the Email address attribute from the customer account
{{MagicLink}}
Secure URL for activating the customer account (note: this should be treated like a secret)
{{BrandLoginURL}}
Uses and displays the string of the login URL for the application, as a hyperlink

Customer Account Deletion by Customer

Variable Name
Description
{{Firstname}}
Uses and displays the string of the First name attribute from the customer account
{{CompanyName}}
Uses and displays the string of the Fusion instance configuration name
{{CustomerEmailAddress}}
Uses and displays the string of the Email address attribute from the customer account
{{MagicLink}}
Secure URL for deleting the customer account (note: this should be treated like a secret)
{{BrandLoginURL}}
Uses and displays the string of the login URL for the application, as a hyperlink

2) Edit the HTML Template

To customize any Email template, follow these simple steps:
1) Start by logging into the Admin Console using an admin account
2) From the left-hand menu, select Notifications, then select an Notification template that you wish to edit.
3) Under the Email Templates screen, you will be able to see all Email templates and preview all of the default text and values, as shown below:
Click To Enlarge
4) To edit an HTML template, click the Edit HTML Template button. This will display the HTML Editor as shown below. HTML can be edited directly on the left black window, and a preview will be shown in the right white window. Once you have finished making any changes to the template, you can click the Save button.
Click To Enlarge
Last modified 7d ago