Prague
Getting Started
Using the Dashboard
How Customers Manage Adaptive MFA
Learn more about how customers can view and manage their Adaptive MFA settings

Overview

Adaptive MFA (Multi-factor Authentication) enhances the security of your portal or web application using a combination of risk analysis techniques and multi-factor authentication.
Customers are able to use the Self-service Account Management Page to:

View and Manage Security Settings

Customers can view and manage their Adaptive Multi-factor Authentication settings through self-service account management, under the Security Settings page. This is shown in the screenshot below:
Customers can easily add new Multi-factor Authentication methods by clicking the 'Add New Method' button. This will display the 'Select New Method' dialog as shown below:
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Add New Email Address

The flow diagram below shows the customer journey for adding a new Email Address as a verification method.
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Add New Phone Number

The flow diagram below shows the customer journey for adding a new Phone Number as a verification method.
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Add New Google Authenticator or Other Soft Token

The flow diagram below shows the customer journey for adding a new Google Authenticator or Other Soft Token as a verification method.
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Manage Multi-Factor Authentication (MFA)

Once MFA methods have been added by a customer, they can be managed from within Self-service account management.
The actual methods that are displayed as available options to customers are controlled by the MFA methods that an administrator has configured within the Adaptive MFA policy that is assigned to an application.
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