Fusion's Self-Service Capabilities empowers your customers to do more for themselves, without burdening your helpdesk and customer service staff.
All Self-Service capabilities are managed through the Admin Console and can configured, enabled or disabled on a per policy basis and assigned to an application.
All customer facing experiences can also be re-branded using your own logo and color scheme. See Using Your Own Logo and Color Scheme for more information.
Fusion's self-service capability provides:
Self-Service Password Reset is part of the account recovery options in Fusion and it gives customers the ability to securely reset their own if they've forgotten it. When a customer requests a password reset, they are automatically sent a Password Reset email to the email address previously set in the email attribute of their customer identity.
The password reset email contains a secure URL that can only be used once. By default, the password reset URL has a lifetime of 60 minutes but can be changed within the Self-Service Policy.
Once the customer navigates to the secure password reset URL, they will be displayed the password reset dialog where they will need to provide and confirm their new password.
For further information about customizing the Password Reset Email, see Customizing Email Templates.
The Self-Service Password Reset workflow and customer journey is shown below:
Forgotten Username is part of the account recovery options in Fusion and it gives the customer the ability to receive via email a reminder of what their chosen username is. This functionality is only applicable or should be enabled if you have chosen to allow customers to specify a username that is not their email address or phone number.
When a customer requests a Forgotten Username (reminder), they are automatically sent a Forgotten Username Reminder email to the email address previously set in the email attribute of their customer identity.
For further information about customizing the Forgotten Username Email, see Customizing Email Templates.
The Self-Service Forgotten Username workflow and customer experience is shown below:
Self-Service Registration provides the ability for customers to create their own accounts so that they can log-in and access your application(s).
Self-Service registration is enabled in the Default Self-Service Policy and by default any self-registered accounts are created in the Default Strivacity Identity Store.
Any self-registered customer account requires activation confirmation by clicking the Activate Account magic link before it can be used by a customer for authentication into any Application. For further information see Setup and Manage Customer Notifications.
The Self-Service Registration workflow and customer experience is shown below:
Self-Service Account Management provides the ability for a Customer to self-manage any aspects of their own account.
The Self-Service Account Management provides the following tabs/functionality accessible from the left hand menu:
The personal information page provides a space for the customer to update information for their own account, including but not limited to First Name, Middle Name, Last Name, Email Address, Phone Number, Address or any attribute which you choose to expose from the Identity Store.
The account settings page provides options for the customer to choose the verification phone number and email address that are used for account recovery, and if enabled by an administrator - the Multi-factor Authentication enrollment settings.
The customer also has the ability to delete their own account - removing all of their profile data.
The change password screen provides the customer with the ability to change their own password. This does require the customer to actually know their own password.