Self-service policies allow you to decide how to empower your customers in managing their own customer experience.
Strivacity's self-service capabilities empower your customers to do basic administration and troubleshooting for themselves, freeing up your helpdesk and customer service staff to focus on more complex support cases.
Self-service capabilities provide:
Take a look into how self-service capabilities put customers in charge of their personal information, account security, or data handling.
Self-service username reminder
Self-service password reset
Self-service MFA re-request
Self-service account management
Privacy and data
Application quick access
You can manage all self-service capabilities through the Admin Console: enable or disable them on a per-policy basis and assign your configuration to any of your applications.
For a rundown on the options we offer in our self-service policies and how they work, visit this page.