Find out about the many ways you can refine your customer's experience from the self-service policy's control panel.
Changes made to a policy in current use take immediate effect in your application's self-service accounts.
Newly created self-service policies and the Default policy have every setting enabled.
Self-service policy settings
Self-service policy name
Give a name to the self-service policy.
This name is displayed in the Self-Service Policy listing at applications and used to refer to this policy throughout Strivacity Fusion.
Allow self-service registration
This setting makes self-service registration available on the landing page of your application.
If you disable this option, then you can only create customer accounts through the Strivacity Fusion Admin Console.
Require customer to activate their account
Enable this setting to send your customers an activation link to confirm their new account. Customers receive a magic link to the email address they've provided as an identifier.
Account activation is not available for identity stores that only support the 'Username' identifier.
If you disable this option, then customers will not be required to activate their account to access it. They will be logged in right away (their session will be created) after going through registration.
Lifetime of new customer activation link by email
This setting determines how long the new customer activation link remains valid.
The lifetime of the link is set to 12 hours by default.
Allow self-service username reminders
This setting adds a "Forgot your username?"link to the self-service login screen.
When requesting a username reminder, customers are asked to provide an email address.
This option is required as part of GDPR compliance.
Lifetime of account deletion link by email
This setting determines how long the account deletion link remains valid.
The lifetime of the link is set to 60 minutes by default. The link should be considered and treated as a secret.
Allow customers to manage their personal information
Allow customers to edit their 'Personal Information' page in the self-service account.
Allow customers to manage their consents
Comply with regulatory requirements and give customers rights to view any consents that they have accepted and allow them to opt out of any optional consents.
This setting allows customers to manage their consents in the 'Privacy & Data' section of their self-service accounts.
Allow customers to download their data
Comply with regulatory requirements where you need to give customers rights to data portability.
This setting allows customers to download their account data from their self-service accounts in the 'Privacy & Data' section in HTML or JSON format.
Want to know how all of these components come together in your customer experience? Check out how self-service capabilities put customers in charge of their personal information, account security, or data handling.
About expired links
Customers can re-request any self-service link that has expired with the exception of account activation links. If enabled, account activation is only sent once after customers submit their registration form.
When a customer self-service registers, their account is created, but they can't log in until they've used the activation link.
Account activation notifications do not apply to identity stores where only the 'Username' identifier is supported.