Password and identifier recovery
This page walks you through the different options of self-service account recovery.
This setting adds a "Forgot your username?" link to the self-service login screen.
Username field on the customer login screen
When requesting a username reminder, customers are asked to provide an email address.
Email address request screen for username reminders
Both username and email address are required by the identity store and customers can use either of them to identify themselves.
When asking for a username reminder, customers have to provide their email identifier for this type of identity store.
Customers can only identify themselves by the username they've provided at registration.
They can still ask for a username reminder, but they have to request it to an email address they've added to their profile as basic information.
This setting adds a self-service password reset option to the login screen.
Login screen with self-service password reset option
The option is displayed after customers have successfully identified themselves by a username or email address.
When customers request password reset,
- they are sent a secure link to their confirmed email address or
- they are provided with a one-time passcode via their confirmed phone number
Password reset is on the way to the customer's email address with a follow-up email-only re-request option
If customers have a confirmed email address and a confirmed phone number, they are sent a reset link by default, but can re-request password reset via phone:
Password reset is on the way to the customer's email address with follow-up email and phone re-request options
If customers only have a confirmed phone number, a one-time passcode is provided for password reset:
Phone password reset options via text message or voice call
Specify how much time customers have for using the Magic Link.
Specify how much time customers have for using a passcode.
You can specify the length of the one-time passcodes sent to customers.
Allow your customers to reset their password in their self-service account (MyAccount page).
Self-service password management dialogue
If you disable this option, your
- 1.customers can still use the password reset email option (if enabled) at login
When enabled, this option places the password input fields at the end of the registration flow (if password authentication is required in the workflow).
Deferred password input