Account events

Account events capture the activities of customer accounts and administrative users. Each account event is made up of phases that

• tell what has happened during a customer's session,
• contain blocks that let you know what went down on the application's side,
• and are given labels to let you know the outcome of customer journey points.

Labels

When a customer has passed through each journey point, labels are given. The labels are either green for pass or red for fail.

Phases

Phases are activities that are initiated by the customer or the system. A phase starts and finishes and contains blocks and API calls. You will see the start of the phase and the result of the phase on the same line.

A flow is a string of phases that happen within each other.

Blocks

Blocks and API calls/responses make up the contents of a phase. Blocks represent what is happening with the application you created. The blocks talk with the APIs to decide the outcome of the phase. You will see the action and the outcome of each block on the same line.

📘

Strivacity will store up to 30 days of account events by default. Additional storage durations are available on request.

Notification history

The Notification history tab provides a consolidated view of all notifications that have been sent out across your instance. This tab is especially useful for administrators looking to track outgoing communication for troubleshooting or auditing purposes.

Each notification entry includes the following details:

• Date: The timestamp indicating when the notification was sent.
• Target: The recipient's identifier, such as an email address or phone number.
• Notification template, policy: The name of the notification template used and the associated policy.
• Expiration time: If applicable, the date and time when the notification or its associated action expires.
• Notification content: Select the eye icon at the end of a row to view the notification's content. Sensitive information, such as OTPs and magic links, is not displayed.

Filtering

The Account events and Notification history pages include filtering capabilities that allow administrators to quickly locate specific events based on various criteria.

The following filters are always visible by default:

• Identity store: Filter events by the identity store associated with the account activity.
• Account: Search for events tied to a specific account. You can narrow your search results by username, ID, or email address.

Additional filters can be enabled as needed. These include:

• Application: Narrow events by selecting from the available applications.
• Variants: Apply filters in the context of A/B testing to focus on specific journey variations.
• Label: Labels are assigned to account events based on the outcomes at various journey points. Green labels indicate successful completion, while red labels signify failure. These labels can be used to filter specific account events.
  • For example: flow abandoned, account activation, account impersonation, account linking, account lockout, adaptive access: step-up, adaptive access: step-down, etc.
• Date: Select a date range for events. The following options are available:
  • In the last: Specify a number of hours or days to retrieve recent events.
  • Before: Filter events that occurred before a selected date.
  • Since: Focus on events starting from a specific date.
  • Between: Select two dates to view events within a defined range.
• Customer IP: Search for events using the customer's IP address.