Identity verification is a complex journey in which customers will need guidance. That's why we provide notification and failure message steps by default and place them in the right order of the identity verification template.
Each step contains default messages you can use as a draft for creating your own messaging.
You can learn more about how to set up notifications, configure consent collection, and edit failure messages on the referred pages.
Verification notifications are made up of two separate parts:
- Notification text
- Consent collection
Each part can be configured separately. You can either
show both the notification message and consent to customers,
disable the notification message,
set up implicit consent collection, or
if regulations allow, make the notification step hidden-implicit (completely invisible) to minimize friction
By applying a hidden-implicit notification step, customer consent will still be collected and stored as account information for that customer.
Adding a custom failure message allows you to give a potential customer additional options to confirm their identity if the verification process fails.
Updated 3 months ago