Delegated administration

Delegated administration allows B2B customer admins to become administrators of their organization's customer base and handle account management on in a dedicated portal. You can relieve your brand of growing support needs by letting your B2B customers take care of their own account management.

Organization management

Every organization-enabled application offers an organization management portal you can set up with a few clicks. Organization admins can log in via the client and perform account management tasks within their selected organization.

📘

You also have the option to integrate with our APIs if you prefer to do organization management through a homegrown client.

Organization portal

The organization portal includes the same account management capabilities as brand admins have at their disposal in the Admin Console:

• account search
• identity management
• account information management
• authenticator management
• identity verification

but in a dedicated environment. The organization portal allows org admins to manage specific customer bases.

📘

Search across organizations with identifier uniqueness support

Organization admins can find accounts in a single search across all organizations in a hierarchy where identifier uniqueness is supported.

Role-based access management

Role-based access management allows you to give access rights to organization admins. Thanks to cross-organization grants, org admins can take on roles in any organization, no matter their organizational affiliation. The only prerequisite for org admins is to live in the same identity store as the organizations and customer accounts they need access to.

Organization portal branding

By default, the branding policy applied to an application is automatically inherited by any organizations created within it. This means that the login and account management experiences in the Organization portal will follow the design settings configured in the associated branding policy.

However, you can override the default branding at the organization level without creating a new branding policy. To do this, go to:

Admin Console > Organizations > Select an organization > General tab > Branding section

Here, you can adjust elements such as the logo, background color, and header styles specifically for that organization. These settings take precedence over the base branding policy but are limited to predefined customization options.

For more extensive customization, such as modifying layouts, adding custom CSS, or injecting scripts, use the Branding policy editor under Policies > Branding in the left-hand menu on the dashboard and select the policy you want to edit. In the editor, select Organization portal from the Custom CSS or Additional script menus to apply advanced styling changes.