Create an identity verification policy

1) Navigate to Identity Verification in the Admin Console.

2) Click 'Create Identity Verification Policy'.

2) Name your new policy.

Create identity verification policy step with no consent selected

3) Select a consent from your global Consents list to collect from your customers during identity verification.

Select a consent to use for verification

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You can change the consent at Verification notification configuration later on.

4) Click Create to continue.

Create identity verification step with consent selected

Verification steps

Configure the steps that customers will have to complete to verify their identity. Follow along with the current identity verification customer journey in the Workflow Preview screen.

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Follow each link for the configuration details.

5) Click on the '+' sign to add and start configuring a new step:

List of verification steps, demonstrating how to add the phone number risk evaluation step

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The Verification notification and Failure message blocks are added to the workflow by default.

Verification notification A step to collect customer consent and inform customers about the identity verification process they're about to enter.
Phone number risk evaluation A step where you can decide which phone signal to consider as high risk.
Phone-based identity verification A step that verifies customer identity by matching the provided personal data against phone carrier records.
Knowledge-based verification Add a questionnaire to the identity proofing flow containing details only the customer should know.
Proofing data collection & display Collect or display customer information before the next verification step.
Failure message Add a custom failure message to display when identity verification fails.

6) Arrange verification steps in the order you prefer.

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The order of phone risk verification can't be changed: if enabled, it will always precede the rest of the verification steps.

LIst of verification steps demonstrating how to reorder the steps

Workflow preview

View the flowchart to follow along with the current configuration of the identity verification policy.

Green lines represent successful identity verification.
Red lines represent failed identity verification.

Workflow preview diagram showing a workflow successfully configured

The workflow preview warns you if there's any misconfiguration in the verification flow:

Workflow preview diagram showing a workflow incorrectly configured

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Resolve issues in the verification flow by re-arranging verification steps or by re-considering success and failure actions.