Create an identity verification policy

Learn how to manage the basic settings of an identity verification policy.

1) Navigate to Identity Verification in the Admin Console.

2) Click 'Create Identity Verification Policy'.

2) Name your new policy.

Create identity verification policy step with no consent selectedCreate identity verification policy step with no consent selected

3) Select a consent from your global Consents list to collect from your customers during identity verification.

Select a consent to use for verificationSelect a consent to use for verification

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You can change the consent at Verification notification configuration later on.

4) Click Create to continue.

Create identity verification step with consent selectedCreate identity verification step with consent selected

Verification steps

Configure the steps that customers will have to complete to verify their identity. Follow along with the current identity verification customer journey in the Workflow Preview screen.

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Follow each link for the configuration details.

5) Click on the '+' sign to add and start configuring a new step:

List of verification steps, demonstrating how to add the phone number risk evaluation stepList of verification steps, demonstrating how to add the phone number risk evaluation step

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The Verification notification and Failure message blocks are added to the workflow by default.

6) Arrange verification steps in the order you prefer.

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The order of phone risk verification can't be changed: if enabled, it will always precede the rest of the verification steps.

LIst of verification steps demonstrating how to reorder the stepsLIst of verification steps demonstrating how to reorder the steps

Workflow preview

View the flowchart to follow along with the current configuration of the identity verification policy.

  • Green lines represent successful identity verification.
  • Red lines represent failed identity verification.

Workflow preview diagram showing a workflow successfully configuredWorkflow preview diagram showing a workflow successfully configured

The workflow preview warns you if there's any misconfiguration in the verification flow:

Workflow preview diagram showing a workflow incorrectly configuredWorkflow preview diagram showing a workflow incorrectly configured

Resolve issues in the verification flow by re-arranging verification steps or by re-considering success and failure actions.