While customers can take matters into their own hands with self-service settings if needed during their login experience, they could still hit some speedbumps that require your support team's attention.
Strivacity provides support teams with a rich set of account management capabilities to solve potential customer experience pain points in a no-code/low-code fashion. The one-stop account management experience lets your team identify where the customer flow has gone off track and allows for updating missing information, recovering authenticators, or deleting customer sessions.
The admin experience is offered in two forms:
- account management for brand admins in the Admin Console, and
- delegated administration for B2B organization admins through a dedicated Organization Administration portal
Updated about 2 months ago