MFA authentication step

A step in the Journey Builder is a component used to configure and customize a login, registration, or self-service workflow.

The MFA step in the Journey Builder introduces an extra layer of protection to the authentication process. By incorporating this step, you can enhance security, while also offering a flexible and user-friendly authentication experience.

Capabilities

Ability to select from different MFA policies within the application to meet specific security requirements and customer needs.
Implement conditional logic to determine when MFA is required, based on factors such as user roles, risk levels, or location.

Sample use cases

Use MFA for users identified as high-risk based on their behavior, location, or role. For example, if a login attempt is made from a new device or an unfamiliar location, the system can prompt the user to complete MFA.
During the registration process, prompt users to enroll in MFA by setting up their preferred authentication methods.
Force an authentication before a customer makes a high risk transaction

Configuration

To add an identity verification step to your journey, follow the steps below.

Select the Journey Builder in the left-hand menu on the admin console.
To create a new journey, select +Create journey or select an existing journey to edit.
In the journey builder, select the + icon in the upper left-hand corner to add a new step to the journey. Choose MFA authentication from the available options.
After placing it in the Journey Builder, connect the module to other steps, depending on how it interacts with them. It is important to configure where each outcome (authenticated, notAvailable, failure) will take the customer within the workflow.
By selecting the step module and the pencil icon, you can edit the details of the MFA authentication step and add an adaptive access policy already configured in your application. Optionally, you can also name the step here.