Password authentication step

A step in the Journey Builder is a component used to configure and customize a login, registration, or self-service workflow.

The password authentication step in the Journey Builder is a crucial component used to validate a user's credentials by checking the entered password against stored passwords. It ensures that only authenticated users can proceed with the authentication journey. This step utilizes the password quality policy settings defined in your identity store, such as complexity requirements and expiration periods. The password authentication step can also implement conditional branching based on the authentication outcome, allowing different workflows for successful and failed logins.

Capabilities

Validate credentials by checking the entered password against stored passwords, ensuring only authenticated customers can proceed.
Provide conditional branching based on the authentication outcome, allowing you to direct customers through different paths in the authentication journey depending on whether authentication is successful or not.

Sample use cases

Implement a standard login process where users enter their password and choose where this step appears within the authentication process.
Force an authentication before a customer makes a high-risk transaction.
Direct users who fail password authentication to a different path.

Configuration

To add a password authentication step to your journey, follow the steps below.

Select the Journey Builder in the left-hand menu on the admin console.
To create a new journey, select +Create journey or select an existing journey to edit.
In the journey builder, select the + icon in the upper left-hand corner to add a new step to the journey. Choose Password authentication from the available options.
After placing it in the Journey Builder, connect the module to other steps, depending on how it interacts with them. It is important to configure where each outcome (authenticated, notAvailable, failure) will take the customer within the workflow.
By selecting the step module and the pencil icon, you can edit the details of the password authentication step and optionally, you can name the step here.