Set up document verification

Document verification setup and customer experience

Document verification setup and customer experience

  1. Open an identity verification policy.
  2. Go to 'Document verification' in the policy.
  3. Click the + sign to configure the step.

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Document verification establishes a high level of assurance in a customer's real-world identity by doing various levels of fraud checks on their identity document.

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Document verification is now an active step in your current identity verification policy, ready to be configured.

  1. Click on the step to start editing.

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The switch that enables this step in the verification flow is ON by default. You can find out more about all the hosted components we offer in document verification and the customer journes at Proofing techniques.

  1. Set up Success and Failure actions.

Actions

Decide how the identity verification flow should continue from either outcome.

  • Success action: the customer can either
    • go to a 'Next verification step' OR
    • can be allowed to log in by selecting 'Exit verification flow'.

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In case of a Success action, the 'Exit verification flow' logs the customer into their account.

  • Failure action: the customer can either
    • go to a 'Next verification step' OR
    • can be removed from the flow either by
      • displaying a 'Failure message' OR
      • directing the customer to the 'Exit verification flow'

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In case of a Failure action, the 'Exit verification flow' leads to a session timeout.

  1. Save once you're finished with the configurations.