Identifier configuration effects

Identifier configuration plays a key role in determining how customers are identified and authenticated within Strivacity. This article explains how different identifier configurations, such as username, email, and phone number impact customer journeys, authentication flows, and registration processes. Understanding these effects will help you choose the right configuration to fit your brand's needs and ensure a smooth customer experience.

Capabilities	All identifiers are required	Only 'EMAIL' required	Only 'USERNAME' required	Only 'PHONE' required	All identifiers are optional
Self-service registration	All supported identifiers are required for the customer to continue their registration journey.	The customer only has to provide an email address at registration. The 'USERNAME' or 'PHONE' identifiers might be included as optional fields or hidden altogether.	The customer only has to provide a username when registering. The 'EMAIL' or 'PHONE' identifiers might be included as optional fields or hidden altogether. Customers could still add a 'primary email address' to their profile information if an attribute is configured for that purpose, but that email address WON'T serve as an identifier.	The customer only has to provide a phone number at registration. The 'EMAIL' or 'USERNAME' identifiers might be included as optional fields or hidden altogether.	All supported identifiers will appear as options during the registration. The customer will be prompted to enter at least one of the three optional identifiers to continue their registration journey.
Login	Although all identifiers are required at registration, the customer can use either to identify themselves when logging in.	The customer can only identify themselves with their 'EMAIL' identifier.	The customer can only identify themselves with their 'USERNAME' identifier.	The customer can only identify themselves with their 'PHONE' identifier.	If they entered all, the customer can use either of their identifiers to identify themselves when logging in. If they entered only one, they can only identify themselves with that identifier.
Account invitation	Account invitations are sent to customers via email. During registration, customers have to add all three of the identifiers.	Account invitations are sent to customers via email. Customers can sign up with the email address where the invitation is sent if the 'EMAIL' identifier is required.	Account invitations are sent to customers via email. If only the 'USERNAME' identifier is required, the email address where the invitation is sent can't be used as an identifier.	Account invitations are sent to customers via email. If only the 'PHONE' identifier is required, the email address where the invitation is sent can't be used as an identifier.	All supported identifiers will appear as options during the registration. The customer will be prompted to enter at least one of the three optional identifiers to continue their registration journey.
Account activation	If this self-service capability is enabled, customers receive account activation links to the email address or phone number they've provided as an identifier. An identifier (email or phone) is considered verified if it is successfully confirmed during account activation or if it has been enrolled as an MFA method.	If this self-service capability is enabled, customers receive account activation links to the email address they've provided as an identifier. An email identifier is considered verified if it is successfully confirmed during account activation or if it has been enrolled as an MFA method.	In the case of users who only have a ‘USERNAME’ identifier, account activation is ignored, even if the ‘EMAIL’ or 'PHONE' identifiers were previously enabled. If the ‘EMAIL’ or 'PHONE' identifiers are disabled in the identity store, the account activation email or SMS won’t be delivered, even if an ‘EMAIL’ or 'PHONE' identifier was provided.	If this self-service capability is enabled, customers receive account activation links via SMS to the phone number they've provided as an identifier. A phone identifier is considered verified if it is successfully confirmed during account activation or if it has been enrolled as an MFA method.	If this self-service capability is enabled, customers receive account activation links to the email address or phone number they've provided as an identifier. An identifier (email or phone) is considered verified if it is successfully confirmed during account activation or if it has been enrolled as an MFA method. In the case of users who only have a ‘USERNAME’ identifier, account activation is ignored.
Username reminders	Customers are asked to provide an email address or phone number when requesting a username reminder. If there's a matching email address or phone number in the identity store (an identifier or attribute) then the reminder will be sent.	Username reminders are not available for users who only have ‘EMAIL’ identifiers. In this case, you can disable this capability in the related self-service policy.	Customers are asked to provide an email address when requesting a username reminder. If there's a matching email address in the identity store, in this case, an email address in the customer's profile information, the reminder will be sent.	Username reminders are not available for users who only have ‘PHONE’ identifiers. In this case, you can disable this capability in the related self-service policy.	Customers are asked to provide an email address when requesting a username reminder. If there's a matching email address in the identity store, in this case, an email address in the customer's profile information, the reminder will be sent. Username reminders are not available for users who only have ‘EMAIL’ identifiers.
Self-service password reset	Password reset links are automatically sent to the 'EMAIL' or 'PHONE' identifier when a customer requests it. After the initial request, customers can re-request password reset to their phones if they have a confirmed phone number in their profile.	Password reset links are automatically sent to the 'EMAIL' identifier when a customer requests it. After the initial request, customers can re-request password reset to their phones if they have a confirmed phone number in their profile.	In the case of users who only have a 'USERNAME' identifier, the password reset option is only available when a customer has a confirmed email address or phone number.	Password reset links are automatically sent to the 'PHONE' identifier when a customer requests it. After the initial request, customers can re-request password reset to their email if they have a confirmed email address in their profile.	Password reset links are automatically sent to the 'EMAIL' identifier when a customer requests it. In the case of users who only have a 'USERNAME' identifier, the password reset option is only available when a customer has a confirmed email address or phone number.
Account deletion notification	Customers are sent a follow-up email notification and confirmation if they request an account termination in their self-service account. ⚠The account deletion notification is ignored if no email address is available, which results in immediate account termination.	Customers are sent a follow-up email if they request an account termination in their self-service account. They receive an account deletion notification and confirmation afterward to the email address they have as an identifier.	Customers are sent a follow-up email upon requesting account termination if they have an email address provided in their profile information. ⚠The account deletion notification is ignored if no email address is available which results in immediate account termination.	Customers are sent a follow-up email upon requesting account termination if they have an email address provided in their profile information. ⚠The account deletion notification is ignored if no email address is available which results in immediate account termination.	Customers are sent a follow-up email upon requesting account termination if they have an email address provided in their profile information. They receive an account deletion notification and confirmation afterward to the email address they have as an identifier. ⚠The account deletion notification is ignored if no email address is available which results in immediate account termination.