Failure message

Failure message

Adding a custom failure message allows you to give a potential customer additional options to confirm their identity if the verification process fails.

1. Open an identity verification policy.
2. Select 'Failure message'.

3. Add your failure message to the text field.

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The text field supports basic markdown syntax.

The Admin Console creates a preview of the failure message to showcase how it will look for customers:

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Add more branding to the failure message block in the design editor.

4. Click 'Save' to add your changes.