Notifications

Strivacity provides built-in notifications to keep your customers informed about account activity and security events.

Notifications can be delivered through:

  • Email: via Amazon Simple Email Service (SES) or your own SMTP server.
  • SMS: via Strivacity's SMS and voice delivery partner, Telesign.

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All notification templates are pre-enabled in the default notification policy.

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Certain templates can't be disabled because they are essential for self-service account capabilities, such as different account management, account recovery, and multi-factor authentication features.

Essential notification templates are marked as mandatory in the editor view.

Notification types

Notification typeDescriptionDelivery method
Account inviteSent when a customer or admin is invited to create an account. Includes an invitation link valid until expiration or successful account creation.Email
Account updatedSent after changes are made to a customer’s account through self-service or by an administrator.Email
Activate customer loginSent after a customer self-registers. Contains a one-time activation link (default 24-hour lifetime) required before first login.Email
WelcomeSent after successful account activation. Informational only.Email
Forgotten username reminderSent when a customer requests their forgotten username. Useful when the username or phone is used as the primary identifier.Email
Password resetSent when a customer requests a password reset. Contains a one-time reset link (default 60-minute lifetime).Email
Password reset succeededSent after a password reset is completed successfully. Includes a link to reset again if the change was unauthorized.Email
MFA method enrollSent when a customer enrolls an MFA method. Supports both one-time passcode and magic link verification.Email, SMS
MFA method changeSent when an MFA method is changed or removed to alert the customer. Suppressed during registration to avoid unnecessary notifications.Email
MFA method unenrollSent when a customer unenrolls an MFA method. Includes a confirmation passcode.Email, SMS
One-time passcodeSent when OTP MFA is used at login. Contains a single-use passcode (default 6-minute lifetime).Email, SMS
Magic linkSent when magic link MFA is used at login. Contains a single-use link (default 6-minute lifetime).Email, SMS
Identifier changeSent when a customer requests to change an identifier. Contains a code to confirm the change.Email, SMS
Customer account deletion (requested by customer)Sent when a customer initiates account deletion in the self-service portal. Contains a one-time confirmation link.Email
Customer account deletion confirmationSent after account deletion has been successfully completed.Email

Delivery details

  • Email sending
    • Without a vanity URL: notifications are sent from noreply@[brandname].strivacity.com, where [brandname] is the name that you have defined for your Strivacity instance.
    • With a vanity URL: notifications are sent from noreply@[strivacityname].[yourdomain].[yourTLD], where [strivacityname] is the name that you asked Strivacity to configure for your Strivacity instance.
  • SMS sending
    • Notifications are delivered using Telesign’s global communication network, with short-codes or long-codes depending on the recipient’s country.

Customizing and branding

You can fully customize notification templates to match your brand's tone and style.