Customer migration

Strivacity supports multiple approaches for migrating customer accounts from an existing identity provider or customer database.

Depending on migration requirements, customer accounts can be migrated as customers authenticate for the first time or imported in bulk before customers begin using Strivacity.

The most suitable migration strategy depends on factors such as the size of the customer base, the available customer data, and the desired customer experience during the migration process.

Just-in-time (JIT) migration

Just-in-time (JIT) migration transfers customer accounts when customers authenticate for the first time after Strivacity becomes the identity provider.

During authentication, customer data is retrieved from the legacy system and created in Strivacity. This approach allows customers to continue using their existing credentials without requiring a password reset.

For more information, see Just-in-time migration.

Bulk import

Bulk import transfers customer accounts to Strivacity before customers begin authenticating through the platform.

Bulk import can be performed through the Strivacity APIs or through a CSV-based migration process with assistance from Strivacity Customer Support, depending on the number of customer accounts being migrated.

Bulk import is commonly used as a standalone migration strategy or as a follow-up step after a JIT migration to migrate any remaining customer accounts that have not yet authenticated through Strivacity.

For more information, see Bulk import.