Self-service policies allow you to decide how to empower your customers in managing their own customer experience.
Strivacity's self-service capabilities empower your customers to do basic administration and troubleshooting for themselves, freeing up your helpdesk and customer service staff to focus on more complex support cases.
Self-service capabilities provide:
Take a look into how put customers in charge of their personal information, account security, or data handling.
- Account activation
- Account recovery
- Self-service username reminder
- Self-service password reset
- Self-service MFA re-request
- Self-service account management
- Personal information
- Account settings
- Security settings
- Privacy and data
- Application quick access
You can manage all self-service capabilities through the Admin Console: enable or disable them on a per-policy basis and assign your configuration to any of your applications.
Learn more about the options we offer in our self-service policies.
Customer-facing experiences can also be re-branded using your own logo and color scheme. See Using Your Own Logo and Color Scheme for more information.
- Policy settings
- Customer experience
- Application launcher
Learn how to
Updated about 2 months ago