Notifications
Strivacity provides built-in notifications to keep your customers informed about account activity and security events.
Notifications can be delivered through:
- Email: via your own SMTP server, or via the Strivacity email delivery service
- SMS: via your own SMS and voice delivery provider, or via the Strivacity SMS delivery service.
All notification templates are pre-enabled in the default notification policy.
Certain templates can't be disabled because they are essential for self-service account capabilities, such as different account management, account recovery, and multi-factor authentication features.
Essential notification templates are marked as mandatory in the editor view.
Notification types
| Notification type | Description | Delivery method |
|---|---|---|
| Account invite | Sent when a customer or admin is invited to create an account. Includes an invitation link valid until the expiration date or until successful account creation. | |
| Account updated | Sent after changes are made to a customer’s account through self-service or by an administrator. | |
| Account locked | Sent when a customer account becomes permanently locked after multiple unsuccessful sign-in attempts using a password or one-time passcode. | Email, SMS |
| Activate customer login | Sent after a customer self-registers. Contains a one-time activation link (default 24-hour lifetime) required before first login. | Email, SMS |
| Customer account deletion confirmation | Sent after account deletion has been completed. | |
| Customer account deletion (requested by customer) | Sent when a customer initiates account deletion in the self-service portal. Contains a one-time confirmation link. | |
| Document verification link | Sent when a customer requests an alternative to QR code capture during a physical document verification journey. Contains a link that allows the customer to continue the verification process on a smartphone. | Email, SMS |
| Forgotten username reminder | Sent when a customer requests their forgotten username. Useful when the username or phone is used as the primary identifier. | Email, SMS |
| Identifier change | Sent when a customer requests to change an identifier. Contains a code to confirm the change. | Email, SMS |
| MFA method change | Sent when an MFA method is changed or removed to alert the customer. Suppressed during registration to avoid unnecessary notifications. | |
| MFA method enrollment | Sent when a customer enrolls an MFA method. Supports both one-time passcode and magic link verification. | Email, SMS |
| MFA method unenrollment | Sent when a customer unenrolls an MFA method. Includes a confirmation passcode. | Email, SMS |
| Magic link | Sent when magic link MFA is used at login. Contains a single-use link (default lifetime: 6 minutes). | Email, SMS |
| One-time passcode | Sent when OTP MFA is used at login. Contains a single-use passcode (default lifetime: 6 minutes). | Email, SMS |
| Password reset | Sent when a customer requests a password reset. Contains a one-time reset link (default lifetime: 60 minutes). | |
| Password reset success | Sent after a password reset is completed successfully. Includes a link to reset again if the change was unauthorized. | |
| Welcome | Sent after successful account activation. Informational only. |
Delivery details
- Email sending
- Without a vanity URL: notifications are sent from noreply@[brandname].strivacity.com, where [brandname] is the name that you have defined for your Strivacity instance.
- With a vanity URL: notifications are sent from noreply@[strivacityname].[yourdomain].[yourTLD], where [strivacityname] is the name that you asked Strivacity to configure for your Strivacity instance.
- SMS sending
- Notifications are delivered using Strivacity's global telephony network, with short-codes or long-codes depending on the recipient’s country.
Customizing and branding
You can fully customize notification templates to match your brand's tone and style.