Notifications
Strivacity provides built-in notifications to keep your customers informed about account activity and security events.
Notifications can be delivered through:
- Email: via your own SMTP server, or via the Strivacity email delivery service.
- SMS: via your own SMS and voice delivery provider, or via the Strivacity SMS delivery service.
Strivacity's built-in email delivery service is intended for development and testing purposes only and is not supported for production use.
Customers deploying Strivacity in a production environment must configure and use their own external SMTP server for all production email communications.
When using the built-in email delivery service for development and testing, a limit of 10 emails per MAU per 24-hour period applies.
Notification types
All notification templates are pre-enabled in the default notification policy.
Certain templates can't be disabled because they are essential for self-service account capabilities, such as different account management, account recovery, and multi-factor authentication features.
Essential notification templates are marked as mandatory in the editor view.
| Notification type | Description | Delivery method |
|---|---|---|
| Account invite | Sent when a customer or admin is invited to create an account. Includes an invitation link valid until the expiration date or until successful account creation. | |
| Account updated | Sent after changes are made to a customer’s account through self-service or by an administrator. | |
| Account locked | Sent when a customer account becomes permanently locked after multiple unsuccessful sign-in attempts using a password or one-time passcode. | Email, SMS |
| Activate customer login | Sent after a customer self-registers. Contains a one-time activation link (default 24-hour lifetime) required before first login. | Email, SMS |
| Customer account deletion confirmation | Sent after account deletion has been completed. | |
| Customer account deletion (requested by customer) | Sent when a customer initiates account deletion in the self-service portal. Contains a one-time confirmation link. | |
| Document verification link | Sent when a customer requests an alternative to QR code capture during a physical document verification journey. Contains a link that allows the customer to continue the verification process on a smartphone. | Email, SMS |
| Forgotten username reminder | Sent when a customer requests their forgotten username. Useful when the username or phone is used as the primary identifier. | Email, SMS |
| Identifier change | Sent when a customer requests to change an identifier. Contains a code to confirm the change. | Email, SMS |
| MFA method change | Sent when an MFA method is changed or removed to alert the customer. Suppressed during registration to avoid unnecessary notifications. | |
| MFA method enrollment | Sent when a customer enrolls an MFA method. Supports both one-time passcode and magic link verification. | Email, SMS |
| MFA method unenrollment | Sent when a customer unenrolls an MFA method. Includes a confirmation passcode. | Email, SMS |
| Magic link | Sent when magic link MFA is used at login. Contains a single-use link (default lifetime: 6 minutes). | Email, SMS |
| One-time passcode | Sent when OTP MFA is used at login. Contains a single-use passcode (default lifetime: 6 minutes). | Email, SMS |
| Password reset | Sent when a customer requests a password reset. Contains a one-time reset link (default lifetime: 60 minutes). | |
| Password reset success | Sent after a password reset is completed successfully. Includes a link to reset again if the change was unauthorized. | |
| Welcome | Sent after successful account activation. Informational only. |
Delivery details
- Email sending
- Without a vanity URL: Notifications are sent from noreply@[brandname].strivacity.com, where [brandname] is the name that you have defined for your Strivacity instance.
- With a vanity URL: Notifications are sent from noreply@[strivacityname].[yourdomain].[yourTLD], where [strivacityname] is the name that you asked Strivacity to configure for your Strivacity instance.
- SMS sending
- Notifications are delivered using Strivacity's global telephony network, with short codes or long codes depending on the recipient’s country.
Customizing and branding
You can fully customize notification templates to match your brand's tone and style.