Default identity store configuration
Here, you can learn about the configuration of the default identity store as well as about the different types of identity stores you can set up in your Strivacity tenant.
Overview
Your fresh instance comes with a ready-to-use identity store that
- supports both available identifiers (username and email)
- is equipped with a Default password policy
- contain a comprehensive list of Default identity store attributes
Identifiers
Identifiers are unique credentials that identify customers in the identity stores. Identity stores can support both email addresses and usernames.

Identity stores can be configured to use username only, email only, or both email address and username at the same time.
Warning The supported identifiers can only be configured when creating a new identity store. Once you've saved and created a new identity store, identifiers can't be modified for keeping customer data intact and ensuring uninterrupted access.
Comparison of identity store types
There are some capabilities that are affected by the type of identifier(s) the identity store supports.
Here's a side-by-side comparison of how identifiers affect specific capabilities:
Capabilities | 'EMAIL' and 'USERNAMe' identifiers | 'EMAIL' identifier only | 'USERNAME' identifier only |
---|---|---|---|
Self-service registration | Both supported identifiers are also required by the customer to continue their registration journey. | Only an email address is required at registration, there is no field to add a 'USERNAME' identifier. | Only a username is required at registration, there is no field to add an 'EMAIL' identifier. |
Login | Although, both required at registration, customers can use either of their identifiers to identify themselves when logging in. | Customer can identify themselves with their 'EMAIL' identifier. | Customer can identify themselves with their 'USERNAME' identifier. |
Account invitation | Account invitation are sent to customers via email. | Account invitation are sent to customers via email. | Account invitation are sent to customers via email. |
Account activation | If this self-service capability is enabled, customers receive account activation links to the email address they've provided as an identifier. | If this self-service capability is enabled, customers receive account activation links to the email address they've provided as an identifier. | In case of identity stores that only support the ‘USERNAME’ identifier, account activation is ignored. |
Username reminders | Customers are asked to provide an email address when requesting a username reminder. | Username reminders are not available for email-only identity stores. In this case, you can disable this capability in the related self-service policy. | Customers are asked to provide an email address when requesting a username reminder. |
Self-service password reset | Password reset links are automatically sent to the 'EMAIL' identifier when a customer requests it. | Password reset links are automatically sent to the 'EMAIL' identifier when a customer requests it. | In case of identity stores that only support the 'USERNAME' identifier, the password reset option is only available when a customer has a confirmed email address or phone number. |
Account deletion notification | Customers are sent a follow-up email if they request an account termination in their self-service account. | Customers are sent a follow-up email if they request an account termination in their self-service account. | Customers are sent a follow-up email upon requesting account termination if they have an email address provided in their profile information. ⚠The account deletion notification is ignored if no email address is available which results in immedate account termination. |
Danger Zone
For every crucial asset that you’re allowed to delete from the Admin Console, there’s a Danger Zone. Danger Zones are safeguards at the bottom of editing screens that add extra friction to the administrative experience to make sure that deletion only happens when intended.
If you choose to delete the identity store, you will be asked to confirm your choice:

Identity store deletion warning
Updated 18 days ago