Password management for admin accounts

Administrative accounts can sign in to the Admin Console only if they have a valid password and meet the instance’s security requirements. Passwords can be managed in the Admin Console or through the API.

Self-service password change

An administrator can change their own password in the Admin Console.

1. In the Admin Console, go to Instance configuration → Admin accounts.
2. Select your username in the top right-hand menu.
3. Select My account.
4. On the Security settings tab, select Change password.
5. Enter the current and new passwords.
6. Select Update password to save the changes.

Reset or change another administrator's password

Administrators with the required permissions can reset passwords for other admin accounts in the Admin Console.

1. In the Admin Console, go to Instance configuration → Admin accounts.
2. Select the administrator account to edit.
3. On the account page, open the Update password menu.
4. Choose one of the following:
   1. Send password reset email: sends an email prompting the administrator to set a new password.
   2. Change password: allows setting a new password directly.

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When an administrator’s password is reset, the new password must be used at the next sign-in.

Password policy checks in the API

When administrative account passwords are updated through the API, the request normally enforces the instance’s password policy (for example, length and complexity rules). In some scenarios, such as syncing accounts from a legacy system with different password rules, it may be necessary to bypass these checks.

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The API supports a skipPasswordPolicy flag that allows password policy requirements to be suppressed when updating an admin password.

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This flag should be used only when required for legacy integrations. Skipping password policy checks can weaken account security if applied more broadly.

For details, see the API reference.